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Returns and ordering

At Proshield Safety Signs we are committed to offering our customers the best service we possibly can. If we make a mistake we will rectify it at our cost. If you are at all unhappy with the service you receive from us, please let us know.

All of our products are manufactured to the highest quality standards and are checked rigorously before despatch. In the unlikely event that you are unhappy with the products you have received please email us at [email protected] or call us on 0345 678 5556. Calls to this number cost the same as ringing a regular UK landline. If you have any inclusive minutes in your phone package, either landline or mobile, you can use them to call 0345 numbers free of charge.

Address for returns:

Proshield Returns
Units 3 & 4
Waverley Road

We regret that bespoke signs cannot be returned as these are made to order and not part of our core product range.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.opsi.gov.uk

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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