Last updated: 28 August 2026
This privacy policy explains how we collect, use and protect your personal information when you use proshieldsafetysigns.co.uk.
Proshield Safety Signs is a trading style of Safetyhere.com Ltd, registered in England and Wales, company number 4971202. Our registered office is 49 Grampian Way, Downswood, Maidstone, Kent ME15 8TG. Our VAT number is 826 4064 34.
Safetyhere.com Ltd is the data controller for the information described in this policy. If you have any questions about it, or want to exercise any of your rights, contact us at signs@proshieldsafetysigns.co.uk or on 0345 678 5556.
When you place an order we collect your name, business name, billing address, delivery address, phone number and email address, together with the details of what you have ordered.
When you contact us through the website we collect your name, email address and whatever you tell us in your message.
When you browse the site we collect technical information about your visit, including pages viewed, approximate location, device type and referring website.
We do not collect or store your card details. Payments are handled by Stripe, and your card information goes directly to them.
To fulfil your order. We use your contact and delivery details, and the details of your order, to manufacture and deliver what you have bought and to deal with any questions about it. Lawful basis: performance of a contract.
To keep proper business records. We retain order and transaction records to meet our accounting and tax obligations. Lawful basis: legal obligation.
To answer your enquiries. If you contact us, we use your details to reply and to follow up where needed. Lawful basis: legitimate interests — responding to people who contact us.
To run and protect the website. We use analytics to understand how the site is used and improve it, and security tools to prevent fraud and spam. Lawful basis: legitimate interests — operating a secure and functional website. Where analytics rely on cookies, we also rely on your cookie consent.
To invite you to review us. If you opt in at checkout, we pass limited order information to Google so they can send you a review survey. Lawful basis: consent, which you give at the point of opting in and can decline or withdraw.
We do not sell your information, and we do not share it with anyone for their own marketing purposes.
We share information with the following, only to the extent needed:
Our sign manufacturing partners. So that your signs can be produced and despatched. They receive your name, delivery address and order details.
Delivery carriers. So that your order can be delivered. They receive your name, delivery address and contact details.
Stripe. Our payment processor. Card details are supplied directly to Stripe and are not stored by us.
Google — Customer Reviews. If, and only if, you opt in on our order confirmation page, we pass Google your email address, order number, delivery country and an estimated delivery date so they can invite you to review your experience. You can decline the opt-in, and declining has no effect on your order.
Google — Analytics and reCAPTCHA. We use Google Analytics to understand how the site is used, and Google reCAPTCHA to prevent automated abuse of our forms. Both collect technical information about your visit.
Our hosting provider and IT suppliers. Who store and back up the website and its data on our behalf, under contract.
Our accountants and professional advisers. Where needed to meet our legal and accounting obligations.
We may also disclose information where we are required to by law.
Order records are held on UK-based servers.
Some of the service providers listed above, in particular Google and Stripe, process information outside the UK. Where that happens, the transfer is covered by safeguards recognised under UK data protection law, such as UK adequacy regulations or the International Data Transfer Addendum. You can ask us for more detail about the safeguards that apply.
We keep order and transaction records for seven years after your last order, so that we can meet our accounting and tax obligations and deal with any queries or warranty issues.
We keep enquiry correspondence for two years.
Analytics data is retained according to the settings in our analytics account and is not held in a form that identifies you personally.
We store personal information on secure servers and limit access to those who need it. The site uses SSL encryption, and payment transactions are encrypted in transit.
No transmission of information over the internet can be guaranteed completely secure. We take appropriate technical and organisational measures to protect your data, but any transmission is at your own risk.
We use cookies to make the website work, to remember your basket, and to understand how the site is used. Some are essential and cannot be switched off; others are optional.
You can manage cookies through your browser settings, though disabling some may stop parts of the site working. Our Cookie Policy explains this in more detail.
Under UK GDPR you have the right to:
We do not carry out automated decision-making or profiling that produces legal or similarly significant effects.
To exercise any of these rights, email signs@proshieldsafetysigns.co.uk. We will respond within one month. We may ask you to confirm your identity first.
Some rights are qualified — for example, we may not be able to erase records we are legally required to keep for accounting purposes. If that applies, we will explain why.
If you are unhappy with how we have handled your personal information, please tell us first so we can put it right.
You also have the right to complain to the Information Commissioner's Office at ico.org.uk, or on 0303 123 1113.
We review this policy periodically and will update it when our practices change. The date at the top shows when it was last revised. Where changes are significant, we will make that clear on the website.
